FAQ

Nautilus Food (Shanghai) Co. LTD is in daily contact with reliable suppliers in almost every single province of mainland China.  Despite the size of China, our QC visits regularly the factories, which help us to understand and provide up-to-date information to our buyers on the raw material situation, finished product inventory…

Our Quality Assurance Department can ensure to our overseas buyers that their products comply with their specifications and meet minimum safety standard through the following program and services:
 
Factory visits and audits:
To select our suppliers, our qualified and experienced inspectors visit and audit factories on a regular basis. We ensure that the Chinese facilities and operations comply with the international standards such as Good Hygiene and Sanitation, Good Manufacturing Practice (GMP) and Hazard Analysis, and Critical Control Point (HACCP), Food Safety Certification ( BRC), and Leader in reliability ( IFS).
We can also guide our suppliers on how to improve their processing facilities for our mutual benefits and security.
 
Pre-shipment inspections:
To ensure that the quality of the product meets our customer's requirements, our specially trained inspectors go into the factories to perform systematic pre-shipment quality controls. Therefore, we can pick up randomly and select ourselves representative samples in the warehouses.  
 
Our inspections include the following controls: container integrity, weights, vacuum, pH, brix, freshness, appearance, odor, flavor, color, texture, piece dimensions and defects within acceptable levels.
 

A customized service for our custumers…

Sourcing and marketing

+ Our Sourcing team and network allow us to source in the entire continent and select our supplier to ensure long term relationship
+ A robust knowledge of our supply base, market and products for more than 20 years. 
+ A close relationship with factories to maintain high quality and provide competitive pricing
+ A sourcing and marketing team for the major supply source in Asia

A team on the field 

+ Team is acting as a consultant to advise our buyers the general situation and the right time to place orders
+ Market survey, monthly crop and supply updates, new products

Quality Control

+ Our QA department represents 30% of our staff.
+ Factory audit
+ Costumer complaint investigation
+ 100% pre-shipment inspection on every container.

Management of orders

+ A logistic department monitoring and following up status of orders and shipments, ensuring correct and complete documentation 
+ Dedicated team for all packaging and labels
 

Research and New Product Development
R&D team who develop tailor made product for our customers
Matching existing products 
Developing new range

Sourcing and constant benchmark for new ideas
Through fair or supplier constant communication
Other markets benchmark (Europe, Australia, USA)

We value the opportunity to work together with our alliances towards shared business experience, growth and development. Our relationships with alliances are based on mutual trust and respect. Thru years, we have exchanged experiences and resources. Alliances, including renown conpanies, such as JMB, DISTRI-PLUS (ASIA) LTD, DISTR NET (USA), all of whom possess specialised sourcing expenriences and know-how. Thus, it will benefit our customers in delivering commitment and expectation.

Import and distribution all over China of the premium brand Nautilus canned tuna and shellfish, intended to the domestic Retailers and Foodservice

Export:  our existing customers are located in EU, USA, Canada, Thailand, Indonesia, Africa, South American and Australia.